FAQ

Creating an account at IntellectBet Casino is quick and straightforward. Start by clicking the 'Sign Up' or 'Register' button on our homepage. You'll need to provide basic information including your email address, desired username, and password. You'll also need to verify that you're of legal gambling age and accept our terms and conditions. After submitting this information, you'll receive a confirmation email with a verification link. Click on this link to activate your account, and you're ready to make your first deposit and start playing. The entire process typically takes less than five minutes, and our user-friendly interface ensures a smooth registration experience.

IntellectBet Casino offers a diverse range of payment options to accommodate players worldwide. For traditional banking, we accept Visa and MasterCard credit/debit cards. For those who prefer cryptocurrency, we support Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and Tether (USDT). We also offer regional payment solutions like Pix for our Brazilian players. All transactions are processed securely with industry-standard encryption protocols. Deposit times are typically instant for most methods, while withdrawal processing times vary depending on your chosen payment option. Cryptocurrency withdrawals are usually processed within 24 hours, while card withdrawals may take 3-5 business days. There are no fees charged by IntellectBet for deposits or withdrawals, though your payment provider might apply their own charges.

IntellectBet Casino offers new players a generous welcome bonus of 100% up to €200 plus 100 free spins on your first deposit. To qualify, you'll need to make a minimum deposit of €20. This bonus comes with a 45x wagering requirement on both the deposit and bonus amount before you can withdraw any winnings. The free spins are distributed over five days (20 spins per day) and can be used on selected slot games. Each batch of free spins must be used within 24 hours of being credited to your account. Maximum bet allowed while playing with bonus funds is €5 per spin. Different games contribute differently toward the wagering requirements, with slots generally contributing 100% while table games contribute significantly less. Be sure to check the full terms and conditions on our promotions page for complete details.

Yes, IntellectBet Casino offers several no deposit bonus codes for new players. Use code 'INTLSPICY' to receive 50 free spins on Gates of Olympus with a 40x wagering requirement. Alternatively, try 'INTL50FSG' for another 50 free spins package or 'INTLNDB50' for a €50 no deposit bonus. For a smaller option, 'INTLMANIAC' provides 10 free spins on Gates of Olympus with a 40x wagering requirement and a maximum cashout of €20, valid for 24 hours after activation. These bonus codes must be entered during registration or in the promotions section of your account before they can be claimed. Remember that no deposit bonuses typically have stricter terms than regular bonuses, so be sure to read the specific conditions attached to each offer. These codes are subject to change, so check our promotions page regularly for the most current offers.

Wagering requirements at IntellectBet Casino determine how many times you need to play through bonus funds before you can withdraw any associated winnings. For most bonuses, including our welcome offer, the wagering requirement is 45x the combined deposit and bonus amount (often written as 45x(D+B)). For example, if you deposit €50 and receive a €50 bonus, you'll need to wager €4,500 (45 x €100) before requesting a withdrawal. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette contribute between 5-20%. Video poker usually contributes around 10-20%. Some high-RTP slots may contribute less than 100% or be excluded entirely. No deposit bonuses often have higher wagering requirements, typically around 60x. The maximum bet allowed while completing wagering requirements is usually €5 per spin or hand. Always check the specific terms for each promotion, as they may vary.

IntellectBet Casino partners with over 35 premium game providers to offer a diverse and high-quality gaming experience. Our library includes titles from industry leaders like NetEnt, Playtech, Evolution Gaming, and Betsoft. We also feature games from innovative providers such as NoLimit City, Yggdrasil, Red Tiger Gaming, and Play'n GO. For players who enjoy Asian-themed games, we offer titles from Spade Gaming and Asia Gaming. Our selection includes cutting-edge slots from Thunderkick, Evoplay, and Habanero, plus unique offerings from boutique developers like Tom Horn Enterprise, Fugaso, and BF Games. We regularly add new providers to keep our game library fresh and exciting. This extensive selection ensures that players can enjoy everything from classic fruit machines to the latest video slots with innovative features, as well as a comprehensive live dealer section powered primarily by Evolution Gaming and LuckyStreak.

Yes, IntellectBet Casino is fully optimized for mobile play across all devices. Our platform uses responsive design technology that automatically adapts to your screen size, whether you're using an iPhone, Android smartphone, iPad, or tablet. There's no need to download a separate app—simply visit our website through your mobile browser, and you'll have access to nearly our entire game library. The mobile experience maintains all the functionality of the desktop version, including account management, deposits and withdrawals, claiming bonuses, and contacting customer support. Games load quickly and run smoothly on most modern devices with standard internet connections. Touch controls are intuitive, making it easy to adjust bet sizes, spin reels, or place chips at the table. Some older games that were built with Flash technology may not be available on mobile, but over 90% of our library is accessible on the go.

Withdrawal processing times at IntellectBet Casino vary depending on your chosen payment method. Cryptocurrency withdrawals are typically the fastest, with most BTC, ETH, LTC, DOGE, and USDT transactions processed within 24 hours after approval. For traditional banking methods like Visa and MasterCard, withdrawals usually take 3-5 business days to reach your account after processing. All withdrawal requests go through a verification process that typically takes 24-48 hours, during which our security team confirms your identity and reviews the transaction for fraud prevention purposes. First-time withdrawals require completion of our KYC (Know Your Customer) verification process, which may add additional time. VIP players enjoy expedited withdrawal processing. There are no fees charged by IntellectBet for withdrawals, though your payment provider might apply their own transaction fees. Minimum withdrawal amounts start at €20 or equivalent in other currencies, while maximum limits depend on your account level and chosen payment method.

The Know Your Customer (KYC) verification process at IntellectBet Casino is a security measure required by gambling regulations to prevent fraud and money laundering. You'll typically need to complete this process before your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to provide: 1) Proof of identity (valid passport, driver's license, or national ID card), 2) Proof of address (utility bill, bank statement, or official government correspondence dated within the last 3 months), and 3) Proof of payment method (photo of credit/debit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). For cryptocurrency transactions, we may request proof of wallet ownership. Submit these documents through your account portal in the 'Verification' section. Our team typically processes verification requests within 24-48 hours. All documents are handled with strict confidentiality and stored securely in compliance with data protection regulations.

IntellectBet Casino employs multiple measures to guarantee fair gaming for all players. At the core of our fairness system is a certified Random Number Generator (RNG) that ensures all game outcomes are completely random and unpredictable. This RNG is regularly tested and certified by independent testing agencies like eCOGRA or iTech Labs. All our games come from reputable providers who undergo rigorous licensing requirements and regular audits. We publish theoretical Return to Player (RTP) percentages for all our games, typically ranging from 94% to 98%, which are verified by third parties. Our live dealer games are streamed from professional studios with transparent procedures and multiple camera angles to ensure fairness. As further protection, we maintain detailed logs of all gaming sessions that can be reviewed in case of disputes. We're committed to responsible gambling and fair play as core principles of our operation, and we would never risk our reputation and licenses by offering rigged games.

IntellectBet Casino is committed to promoting responsible gambling through various player protection tools. We offer deposit limits that allow you to restrict how much you can deposit daily, weekly, or monthly. Session time alerts notify you when you've been playing for extended periods, helping you keep track of time spent gambling. Our self-exclusion program lets you temporarily or permanently block access to your account if you feel your gambling habits are becoming problematic. You can also set loss limits to control how much you can lose within a specified timeframe. For less restrictive measures, we provide reality checks (periodic notifications about your session time and money spent) and temporary cool-off periods ranging from 24 hours to 6 weeks. All players have access to a self-assessment test to evaluate their gambling behavior. We also maintain dedicated responsible gambling pages with information about problem gambling signs and links to professional help organizations like GamCare, Gambling Therapy, and BeGambleAware. These tools can be accessed and configured in the responsible gambling section of your account settings.

IntellectBet Casino offers multiple channels to contact our customer support team. Our primary support method is via email at support@intellectbet.com, with typical response times of 1-2 hours for most inquiries. We also provide a live chat service available 24/7 directly from our website—simply click the chat icon in the bottom right corner of any page to connect with a support agent in real-time. For common issues, our comprehensive FAQ section often provides immediate answers. Our support team is multilingual, offering assistance in English, Portuguese, and several other languages. All support staff undergo extensive training to handle account-related questions, technical issues, bonus inquiries, and responsible gambling concerns. VIP players receive access to dedicated account managers for personalized support. We pride ourselves on our professional, friendly, and efficient customer service, with most issues resolved within the first contact. For complex matters that require investigation, we'll provide you with a case number and regular updates until resolution.

IntellectBet Casino accommodates players from various regions by accepting multiple currencies. For fiat currencies, we accept US Dollars (USD), Euros (EUR), Canadian Dollars (CAD), New Zealand Dollars (NZD), and Brazilian Real (BRL). We also embrace the cryptocurrency revolution by supporting Bitcoin, Ethereum, Litecoin, Dogecoin, and Tether. When you create your account, you'll select your preferred currency, which will be the denomination for all your transactions and gameplay. Please note that once you've chosen a currency for your account, it cannot be changed later. If you deposit in a currency different from your account currency, a conversion will occur using current exchange rates, which may incur conversion fees from your payment provider. For cryptocurrency users, the exchange rate is locked at the time of transaction to protect against volatility. All promotions and bonuses are typically listed in EUR or USD but are available in equivalent amounts for other currencies based on the current exchange rate.